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Frequently Asked Questions
Listed below are answers to all the questions regarding our services and products

1. I have my domain, now I need web hosting!

2. How do I upload my website?

3. How do I transfer a domain to Marlin?

4. What is the eligibility criteria for .au domain names?

5. How do I setup / modify my Web & Email Forwarding service?

6. How do I update the name servers for my domain?

7. Where can I obtain my registry key?

8. What service agreement am I bound to at Marlin?

9. What domain name is best for me?

10. What payment methods do I have when registering
a domain or other products and services?

11. How do I recover my username and password?

12. How do I register my domain name?

13. What are my FTP details?

14. How do I upload my site using Microsoft Frontpage?

15. How do I setup my email account in Outlook?

16. How do I redelegate my domain name?

17. My Web & Email Forwarding service is all setup, however it still doesn't work

18. How long does it take for my domain name to propagate on the web?

19. How can I change the legal owner of my .au domain?

20. How do I setup / modify my DNS?

21. What is an Authorization Key?

22. My website doesn't load when I visit my website?

23. How do I collect every email address @mydomain with Web & Email Forwarding?

24. How do I setup my email accounts on the server?

25. How do I enable FrontPage extensions for my hosting subscription?

26. What are DNS records?

27. Do I need to host with Marlin if I purchase my domain with you?

28. How do I cloak my outgoing mail messages using Web and Email Forwarding?

29. How do I renew my domain?

30. How do I transfer a .au domain to Marlin?

31. What are the fees and what is the process I need to follow to complete the Change of Registrant (Legal owner) for my domain name?

32. How do I purchase Web & Email Forwarding if I already have my domain?

33. How do I retrieve my Domain Password?

34. Who or what is auDA?

35. How do I assign my domain to my hosting service?

36. How do I update my contact details?

37. I do not have access to the contact email address for my account.

38. How do I add a new credit card to my account?

39. My email has changed and I need to update my member profile. How can I do this?

40. Are domains case sensitive?

41. How do I transfer a generic Top Level Domain (gTLD) .com/net/org/info/biz to Domain Central?

42. Should I host my website on a Windows or Linux platform?

43. How do I access site builder to create and edit my website?

44. How do I get a copy of my domain Certificate of Registration?

45. Glossary of domain transfer terms

46. How do I protect my domain from accidentally expiring or being hi-jacked?

47. How do I upgrade my plan?

48. How do I change the Registrant of a gTLD domain name (.com, .net, .biz, .info, .org)?

49. How do I view my transactions?

50. How do I pay an order?

51. How do I transfer a .nz domain to Marlin?

52. How do I increase my hosting space?

53. How do I transfer a .uk domain name to Marlin?

54. Who or what is ICANN?

55. How do I place an order for myself, so that I receive the wholesale price?

56. How do I log in to my account?

57. How do I set up my customer retail pricing?

58. Where can I download the Marlin reseller documentation?

59. What are the differences between the Domain Central hosting plans?

60. How do I customise the email notifications for my customers?

61. How do I find the address of my online store?

62. How do I ensure my reseller account always has available funds?

63. Can the email notifications be sent in html or text format?

64. How do I add a credit card to my account?

65. Who or what is a domain registry?

66. How do I upload my logo to notifications?

67. How do I upload my logo to my online store?

68. How do I synchronize my online store?

69. How do I use a custom CSS for my online store?

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